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Store Policies

We make every attempt to keep our site accurate and up-to-date; however, infrequent system or entry errors may cause data to be inaccurately displayed on our site. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. We sincerely apologize for any inconvenience that this may cause. Our prices are subject to change without notice.

Layaways

Layaways are always welcomed with the following conditions:

  • The initial deposit needs to be at least 20% of the total purchase price and 20% per month until the item is paid for (five months).
  • Completed layaways are not returnable or exchangeable.
  • Item is returned to stock if regular monthly payments are not received. We will attempt to contact the purchaser to remind them of this before returning the item to stock.
  • Delinquent items will be returned to stock and the purchaser will forfeit a 20% restocking fee. The remaining balance will be carried as an in-store credit only unless prior arrangements are made.
  • Alterations on layaways will be done after final payment and notification from the customer that work is to be done.

Special Orders

  • A 50% deposit is required before items will be ordered.
  • Items may not be returned or exchanged.
  • No special ordered items can be put on layaway.

Returns

  • Pan Jewelers will gladly accept for return or exchange any stock item providing it is in new condition and has been purchased with in the last thirty (30) days.
  • All returns must be accompanied by the original receipt, instructions, warranty, and box. The item must be unused and unworn.
  • Returns, exchanges or credits will not be permitted on altered or custom items, sale items, or items designated under “as is” or “final” types of sale. This includes rings that have been sized and/or worn.
  • Credit or refund will be issued in accordance with the original method of payment. Refunds will only be issued to the original purchaser.

Pan Jewelers is not responsible for altered gemstones left for repair or other work so requested. This includes, but is not limited to, diamonds or false stampings on metal goods which may be mismarked. We will not be responsible for any article left for more than 60 days.